Lexacom has been offering powerful support to primary care teams for more than 25 years. Our latest platform comes with unlimited access for all practice staff, allowing GPs,nurses, and managers to use Lexacom across consultations, admin, and meetings - whether in practice, working from home, or on home visits.

Staff can choose the features that suit their role and digital confidence:

• digital dictation

• ambient voice technology

• speech recognition

• intelligent workflows

• text and email patient messaging

Simon Brady, Account Manager, Lexacom

Discussing the repetition of daily life and how DACs and Phone systems can work together to reduce the repetitive calls to reduce workload and improve on staff wellbeing! An open session to discuss can it work, does it work and how do you need it to work!

James Brown, Field Account Manager, Daisy Communications

Online triage is becoming a central part of access in Scottish general practice but is it really a digital front door, or just a new place for demand to queue?

As practices adopt more digital tools, they run the risk of shifting rather than reducing workload, and “access” can become disconnected from what happens next. This session challenges the idea that digital front doors should begin and end with triage alone. Using real-world practice scenarios, Engage Health Systems will explore what changes when digital access is combined with care navigation and proactive patient outreach, guiding patients to the right support, reducing avoidable contacts, and helping practices reach patients who might not otherwise engage.

The discussion will focus on how a joined-up digital front door can support clinical judgement, improve inclusion, and help practices move from reactive demand to proactive care. This is not a product demonstration, but an open conversation about what Scottish practices actually need from digital and what they should be asking of suppliers as digital expectations continue to rise.

Craig McGarrie. Engage Health Solutions

Have you been feeling vision minus not plus, ghosted on hosted or sub-Optum-al? 
Recharge your GPIT battery in this relaxed facs session.
There’s absolutely no AI and no DPIA required, please bring your own pen (for the quiz).

Abigail Hewitt, Primary Care Transformation Manager, GMS Facilitators

Scotland's GP contract 2026/27-2028/29 mandates cloud-based telephony for all practices, backed by £14.2m in digital and access funding. But what does this mean for your practice, and how do you get it right? This session cuts through the complexity. We'll share the latest guidance on Scotland's requirements and help you navigate this transition in a way that works for Scottish practices. Drawing on real-world experience from across the UK, we'll help you avoid common pitfalls and make informed decisions.

You'll leave understanding:

• The current state of Scotland's cloud telephony requirements

• How to choose the right solution for your practice (not just the cheapest)

• What's worked well and what hasn't in similar transitions

• How to turn this mandate into genuine practice benefit using the latest industry technology

• Where AI fits in safely (Or doesn't, depending on your local view)

Who should attend: Practice managers, GP partners, and cluster leads responsible for telephony decisions. Essential for anyone preparing for this transition in the next 12-24 months.

Dave Mills, Head of Think Healthcare

General practice has never been short of demand, but recent changes to access routes and online consultation have shifted the bottleneck rather than removed it. In many practices, workload has moved from reception to clinicians, creating new pressures without addressing the underlying problem. This session explores what happens when triage is treated as clinical infrastructure rather than an administrative workaround.

Drawing on live learning from early adopter practices in England, and conversations with PCNs and system leaders across the UK, Barrie will unpack:

• Why legacy triage models struggle under today’s volume and complexity

• How manual triage quietly consumes clinical and administrative capacity

• What changes when triage is automated, consistent, and clinically led

• How practices are beginning to rebuild workflow and capacity without changing how they care for patients

This is not a product demo and not a “silver bullet” session. It’s an honest look at where access and triage are heading, what good looks like in practice, and the questions Scottish practices and system leaders should be asking now as the landscape continues to evolve. There will be time for open discussion, challenge, and shared learning.

Barrie Holding, Director of Strategic Partnerships, GP Triage

Dr Alexia Pellowe and Greig Thomson will share their experiences of co-designing a targeted deployment of Sleepio across the HSCP to reduce hypnotic prescribing demand and improve uptake of this free self-help sleep tool.

Dr Alexia Pellowe, GP and Clinical Director, A&A and Greig Thomson, National Delivery Lead, Sleepio

This workshop explores how collaborative approaches between primary care and industry can translate evidence into measurable patient benefit. Maura Corry, Lead General Practice Pharmacist will explain how industry supported implementation of asthma NG245 guidelines. The session will showcase a Federation-wide COPD partnership project and demonstrate how a co-designed COPD template enabled standardised reviews and more reliable, outcomes-driven care.

Adam Chapman Head of Population Health & Maura Corrie Lead General Practice Pharmacist

Join our whistle stop tour of our sold-out triage readiness program - we will share practical steps to redefine access to your practice utilising proven triage workflows. This session will benefit GP IT users, GP Partners, and Clinical Leads planning to utilise upcoming DACS funding.

Jordan Reddick, Implementation Manager, Oliver Goodenough, Business Development Lead

The MHRA relies on Clinical Practice Research Datalink (CPRD) to help ensure medicines safety in Scotland. Visit our workshop to learn how you can help represent your patients in the MHRA’s work, as well as developing SIGN and Right Decision Scotland guidelines. CPRD also offers practices the chance for direct research opportunities, and the chance to save time through our QI work. GPs with interest in safer prescribing, teaching, and research, and practice managers looking for a business benefit or simply to save time, will find this of interest. IT facilitators from Health Boards will also find value in learning about our work as many health boards have existing CPRD practices.

Whilst we work with over 200 practices on Vision across Scotland, we’ve never been able to work with EMIS practices. So whether you’re a new migrator or a longstanding Vision user, come and learn how your practice can make a big difference.

Stuart Fordyce, Primary Care Engagement Lead, Scotland

A discussion of lessons learned from E2V migrations so far as we move into full rollout, and how to smooth the process for your practice.

Dawn Ellis and Robin Cupples, NSS IT

Are you frustrated with your current phone system? Finding it hard to manage growing call volumes while still delivering a good patient experience?

The way GP practices communicate with patients has changed. Alongside high volumes of incoming calls, practices are now making far more outbound calls as clinicians triage and consult with patients remotely. Many traditional phone systems are not designed to support this shift, creating pressure for staff and delays for patients.

This workshop explores how modern, cloud-based phone systems can transform the way your practice operates. By upgrading or replacing your existing setup, you can improve call handling, support your staff more effectively, and provide a smoother, more responsive experience for patients. Join us to see how smarter communications can make a real difference, including a live demonstration of the technology in action. Target audience: Practice managers

Kevin Small, Business Accounts Manager, + Communications Engineer

Primary care across Scotland is under sustained pressure — rising demand, workforce constraints, and increasing patient expectations are converging at pace. The challenge isn’t simply access. It’s managing access intelligently.

This session explores how Patchs is transforming online consultation and triage to help practices reduce unnecessary workload, prioritise clinical need, and improve patient experience — without creating additional administrative burden.

We’ll examine how smarter digital front doors enable:

• Safe, structured online consultations

• Intelligent triage and routing

• Better demand visibility and capacity planning

• Reduced telephone congestion and reactive workflows

Grounded in real-world deployment experience, we’ll share lessons learned, measurable impact, and what it takes to implement digital access in a way that genuinely reduces pressure — rather than shifting it. This is not about adding another tool. It’s about redesigning access around smarter workflow, safer prioritisation, and sustainable primary care delivery.

Sean Foster, Urgent Care Sales Manager, One Advanced

This workshop will demonstrate how AI can streamline the everyday administrative pressures faced in general practice, from managing emails and complaints to creating summaries and reducing repetitive workload. Drawing on real examples from practice management, attendees will learn practical, easy-to-use AI tools that save time, reduce stress, and support better decision-making. The session will highlight how AI can boost efficiency, free up staff capacity, and ultimately enhance patient care by allowing practice teams to focus on what matters most.

Fiona Gill, Practice Manager and Katie Malcom, Office Manager NHS Grampian

You will shortly receive your automatic registration confirmation. If you have requested an invoice, this will be emailed to you. Please ensure you pay at your earliest convenience. Your conference booking and/ or accommodation booking will not be confirmed until payment has been processed. 

If you have any questions, please contact events@speak.co.uk.